The Customer Effort Score frequently known as CES, is a valuable metric in customer experience. It measures how much work customers invest when interacting with your organization. A high CES suggests that customers encounter minimal hurdles when resolving issues your brand. Conversely, a low CES signals areas where the customer journey requires im

Want to fuel user engagement and transform your audience's experience? Gamification is the secret sauce! By implementing game-like elements into your strategy, you can drive participation and build a more engaging environment. Here are 5 proven gamification strategies that will level up your results: {Points and Badges: Reward user actions with po